Service Desk Specialist

Your Responsibilities will be to:

• Provide IT support for JE employees on various IT related issues like M365, Operating Systems
• Responsible for the daily European Service Desk Tasks
• Remote support of JE employees
• Responsible for contact with the users to solve their problems
• Cooperation with other members of ServiceDesk and other IT teams to deliver high quality solutions
• Ensure compliance with all Johnson Electric IT policies and standards, including legality of installed software
• Gives IT support to JE Europe users in authentication-related issues such as changing passwords, logging in to Windows and other applications
• Gives IT support to JE Europe users in M365 related issues (Outlook, Teams, OneDrive, Mobile devices configuration)
• Gives IT support to JE Europe users in Windows related issues
• Proper tickets management in the incident system
• Taking responsibility for the open incidents until it is closed
• Taking part in IT global projects
• Working with colleagues and business partners in EMEA and APAC areas

Our requirements:

• High school degree as a minimum required education level – preferably, but not limited to, technical or IT related field
• 1 to 2 years of previous relevant experience
• Fluent English is required
• Good mixture of skills covering general maintenance of LAN, PCs (hardware and software)
• Understand the requirements and priorities of the business
• Very strong communication skills

What we offer:

• Being part of fast growing and worldwide known manufacturing company
• Opportunity for continuous development
• Engaging and exciting international environment with great working atmosphere, as well as emphasis on teamwork and individual support

If you are interested in this challenging position, we are looking forward to receiving your CV in English.