IT Workplace Engineer (m/f)
Belgrade
Are you curious, motivated, and forward-thinking? In Kuhne+Nagel you will have the opportunity to work in a multinational company, in the extended department of our IT Workplace team in Tallinn (Estonia) and Hamburg (Germany), to have everyday contact with IT colleagues from around the globe (EMEA, AMER, APAC) in a diverse and fast-growing environment.
We offer an exciting position in a dynamic and motivated team, development, possibilities, and a nice working atmosphere.
Your Role
You will be serving as the first point of contact for the IT colleagues from around the globe, supporting them with Windows deployment using Microsoft Deployment Toolkit, Configuration Manager and Autopilot, testing new hardware models for Kuhne+Nagel standards from suppliers (new laptop models, etc.), creating and provisioning Windows image for Kuhne+Nagel standards.
Together with the team, you will build improvement possibilities in order to offer the best quality and efficiency in the service provided.
Your tasks and responsibilities
- Create and maintain Windows Images with MDT, MECM and Autopilot + Maintain Microsoft Deployment Toolkit and extend the service across the enterprise globally. + Monitor and create reports for Microsoft Deployment Toolkit (MDT)
- Resolve tickets related to MDT and Windows workstations deployment
- Performing remote troubleshooting through diagnostic techniques and pertinent questions and determining the best solution based on the issue and details provided by users
- Follow company standards, develop, implement, maintain and document endpoint images in MDT, Configuration Manager and Autopilot to ensure the functionality of the service.
- Document and communicate new and updated procedures and standards developed for the endpoints.
- Obtain and maintain a strong knowledge of various automation, deployment, management, and reporting tools. Keep knowledge current with changing technology.
- Complete work requests, incidents, and projects in an effective and timely manner.
Your skills and experience
Must Have
- Fluent in English both written and spoken
- Knowledge of Windows 10 and Server’s OS + Knowledge of AD, DNS, DHCP, TCP/IP
- Windows Registry and deployment process (OOBE and unattend.xml) + PowerShell is your second language (Creation and automation scripts) + Familiar with basics of programming (C++, C#) + Experienced with Windows Deployment Service and MDT + Good problem solving skills
- Experience with managing M365 and O365 environments, including Azure, Intune, Configuration Manager, Autopilot.
Nice to Have
- Networking – good knowledge of network protocols (IPv4, dns, dhcp…).
- Minimum high school degree in IT, Computer Science or relevant field
- Good analytical and problem solving skills and ability to communicate effectively to understand the problem and explain its solution
- Teamwork oriented person
- Driving license B category
We offer an exciting position in a dynamic and motivated team, development possibilities and a nice working atmosphere.
With more than 82,000 employees at 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based supply chain management services.