- Continuously monitor and manage the customer networks to ensure alarm receipt and processing procedures are followed
- Generate and process tickets for technical support and service
- Identify alarms, raise requests and perform basic diagnostics of the problem, and dispatch as required
- Update and maintain all database and circuit records
- Conduct detailed MOP reviews to ensure minimal customer impact during scheduled maintenances
- Understand, apply and maintain network standards
- Take part in a call rotation schedule
