We are looking for an experienced project manager for our VIP Customer Support team.
Our team consists of managers, programmers, and designers that communicate on a daily basis with clients and other departments within the Company.
The successful candidate will work directly with clients to provide them with the best service possible.
He or she will be the contact point for clients and other team members, and therefore needs to have excellent communication skills. The candidate has to act proactively to ensure smooth project operations and effective collaboration with all involved parties.
If you’re looking for a new challenge, and this could be you, then read on!
Who is Digistore24?
Here at Digistore24, we create client success. Our mission is to help entrepreneurs reach their audiences by automating and digitalizing the complete sales process: from order forms, invoices, affiliates, payment processes, and statistics to accounting and conversion optimization.
The Eklektika company from Belgrade has existed for 18 years and recently became an integral part of the German/USA company Digistore24.
Must have:
- 3+ years of proven work experience as a project manager
- English: Professional Working Proficiency (writing, reading, speaking)
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Excellent organizational and time-management skills including multitasking skills, with an ability to prioritize
- Decision-making skills
- Technical background (technical support, testing, troubleshooting, productivity software)
- Excellent computer skills
- Personal responsibility from day one
- Success-driven and always striving to improve
- Calm and positive attitude in any situation to assist with conflict resolution
Responsibilities:
- Ensuring Digistore24’s identity and values with the high-quality standard are respected and maintained in everyday work
- Daily communication with clients and other members of the team
- Coordination, planning leading, and completion of projects
- Overseeing all aspects of projects often managing several ongoing project parts simultaneously
- Bridging between different departments within the Company
- Understanding clients' needs and processes to successfully communicate and complete projects
- Assisting in the definition of project scope and objectives
- Independently working on the platform and guiding clients and other team members
- Helping clients get familiar with the platform to work more independently in future projects
- Receiving tasks, solving issues
- Constantly optimizing and improving standard responses
- Prepare daily and weekly reports regarding the status of projects and general work
We offer:
- 100% home office, as long as you can guarantee a trouble-free internet
- An international team with strong cohesion
- Full-time employment after the trial period
Convince us of yourself in a letter of application (PDF). Tell us three reasons why you are our next Project Manager and an asset to Digistore24.
Include your cover letter and send everything with your CV (PDF) and other attachments to your application. Please also state your salary expectations.
